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Return and Refund Policy

Thank you for shopping at Hemvi. If you are not fully satisfied with your purchase, we are here to help.

1. Company Information

Store Name: Hemvi
Company: HORIZONEX RETAIL LTD
Company Number: 16874272
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@hemvi.shop

2. Returns

Customers may request a return within 30 days of receiving the product.

To be eligible for a return:

The item must be unused and in the same condition that you received it
The item must be in the original packaging
A proof of purchase or order confirmation must be provided

Please contact us before sending any return. Returns sent without prior authorization may not be accepted.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and the credit will automatically be applied to your original payment method within several business days.

4. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours after delivery.

We will evaluate the issue and offer a replacement or full refund when applicable.

5. Return Shipping

Customers may be responsible for paying return shipping costs unless the item arrived damaged or incorrect.

Shipping costs are non-refundable unless the error was caused by us.

6. Late or Missing Refunds

If you have not received your refund yet:

First check your bank account again
Then contact your credit card company, as it may take some time before your refund is officially posted
Next contact your bank

If you have done all of this and still have not received your refund, please contact us.