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Shipping Policy

Thank you for shopping at Hemvi. This Shipping Policy explains how we process and deliver orders placed on our website.

1. Company Information

Store Name: Hemvi
Company: HORIZONEX RETAIL LTD
Company Number: 16874272
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@hemvi.shop

2. Order Processing

All orders are processed within 24 hours after payment confirmation.

Orders are processed Monday through Friday. Orders placed on weekends or public holidays may be processed on the next business day.

3. Shipping Time

After processing, the estimated delivery time is 7 to 15 business days depending on the customer's location and local postal services.

Please note that delivery times may vary due to:

Customs inspections
Carrier delays
Weather conditions
High order demand

4. Order Tracking

After your order has been shipped, you will receive a tracking number via email so you can track the delivery status of your package.

5. Incorrect Address

Customers are responsible for providing a correct shipping address. We are not responsible for orders delivered to incorrect addresses provided by the customer.